Faq

Welcome to our Frequently Asked Questions (FAQ) section! Here you can find answers to common questions about our products, services, and policies. To make it easier for you to find the information you need, we have organized the FAQs into several categories:

Contact

Orders & Shipping

How can I get assistance with my order?

Please contact our customer service. You can reach us by email in the "Contact Us" section.

How can I make changes to my recently placed order?

Please get in touch with our customer service as soon as possible. You can reach us by email in the "Contact Us" section.

What are the delivery costs?

Go to DELIVERY AND RETURNS page.

Can you deliver my shipment to a P.O. box?

KOIY.co does not deliver to P.O. boxes, particularly for security reasons. Packages from KOIY.co are handed over to the recipient in person and cannot be deposited in a mailbox.

Can you deliver my shipment to my mailbox?

No, for security reasons, packages from KOIY.co are handed over to the recipient in person and cannot be left in the mailbox.

Do you accept international payment cards? Do you deliver worldwide?

We accept international credit cards. However, please make sure to provide the international billing address associated with the credit card when placing your order.

Payment

What are your payment options?

We offer a variety of payment options to ensure your shopping experience is convenient and secure. You can choose from the following methods:

American Express (AMEX)
Apple Pay
Google Pay
Klarna (for easy and flexible payments)
Mastercard
PayPal
Shop Pay
UnionPay
VISA

We strive to provide flexibility and security with our payment options to meet your needs.

Product

Are the colors of the items presented on your website true to nature?

Each item is photographed in a unique way. Therefore, the displayed colors correspond to the original. However, there may be slight variations in colors depending on the computer.