Shipping Policy

KOIY products are assembled exclusively for each order. Every order is
packaged with the utmost care. Your order comes in our exclusive KOIY gift box.

Your order is usually shipped within 48 hours after we receive it.

We strive to deliver your orders quickly and efficiently.

We ship worldwide with DHL.

• Within Germany:
  Standard shipping is free and takes 2 to 4 business days. Need it faster? Express shipping is available for 15.00 EUR, with delivery in 1 to 2 business days.
• Within the EU:Enjoy free standard shipping across the EU, with delivery in 2 to 8 business days. For expedited delivery, choose express shipping at 50.00 EUR, arriving in 1 to 4 business days.
• Outside the EU: Enjoy free standard shipping worldwide, with delivery in 2 to 8 business days on all orders above 500€. Standard international shipping is available at 20.00 EUR. For expedited delivery, choose express shipping at 50.00 EUR, arriving in 1 to 4 business days.

Note: No shipping to parcel lockers.

Returns Overview

We want you
to be completely satisfied with your purchase.

• Return Period: You have 30 days from the delivery date to return items.
• Exclusions: Personalized items cannot be returned.
• Return Shipping: The customer covers the return shipping cost.
• No Restocking Fee: We don’t charge restocking fees.
• Exclusions: Sale items cannot be returned.